FAQ
What types of products do you offer?
JG Wentworth Shop provides a selection of stylish apparel and accessories, including hooded sweatshirts, t-shirts, and trucker hats. Each product prominently features the iconic JG Wentworth logo, symbolizing financial freedom and community.
How can I ensure the right fit for clothing items?
To ensure the correct fit, we recommend consulting our sizing chart available on each product page. This chart provides detailed measurements to help you select the appropriate size based on your individual dimensions.
What materials are used in your apparel?
Our apparel is crafted from high-quality materials designed for comfort and durability. For specific fabric compositions, please refer to the product descriptions on our website, which detail the materials used in each item.
Can I return or exchange my purchase?
We want you to be completely satisfied with the products you purchase. You can depend on our cooperation and assistance if for some reason you wish to return your purchase, however, we do not exchange for buyer’s remorse. Your return item(s) will be inspected upon arrival before your refund is processed.
Please follow the guidelines below for your return.
- Returns must be in original condition, unworn/unused with original tags and labels.
- If returning defect merchandise, please contact our customer service team to arrange for the return/exchange at ….
- If you would like to receive a different item for your return, please note that this will result in a new order. To receive your item more quickly, return your items for a refund and place a new order online as well.
- Unfortunately, we cannot accept returns or exchanges after 30 days of receipt of merchandise.
- Shipping charges are non-refundable unless the item arrives damaged or defective.
If you received the incorrect item, please contact our fulfillment center at info@swizelllc.com within 30 days of shipment, and we will be happy to assist you in getting the correct item.
If your item(s) has arrived damaged, please contact our fulfillment center at info@swizelllc.com within 30 days of shipment with the details and images of the damage to your item(s) and we will be happy to assist you.
How can I contact customer support?
Customer support can be reached via phone at 877-706-2111 or through email at info@swizelllc.com. Our team is available to assist you with any inquiries or concerns you may have regarding your order.
Do you offer international shipping?
Currently, we only offer shipping within the United States. We are continuously evaluating our shipping options and may expand to international shipping in the future.
How do I care for my apparel to ensure longevity?
To maintain the quality of your apparel, we recommend following the care instructions provided on the garment's label. Generally, it is advisable to wash in cold water and tumble dry on low heat to prevent shrinkage and fading.
Are there any promotions or discounts available?
Promotions and discounts may be offered periodically. To stay informed about our latest offers, we encourage you to subscribe to our newsletter or follow us on social media platforms.
